Privacy policy

Last updated: May 2026

At Tortuguero Shuttle, we value your privacy and are committed to protecting the personal information you share with us through our website, email, WhatsApp, social media, or any other communication channel.

This Privacy Policy explains what personal data we may collect, how we use it, how long we keep it, and what rights you have regarding your personal information.

1. Website owner

This website is owned and operated by:

Trade name: Tortuguero Shuttle
Location: Playa Negra, Cahuita, Limón, Costa Rica
Email: euvangie@hotmail.com
WhatsApp: +506 8817 9398

If you have any questions about this Privacy Policy or the way we handle your personal data, you may contact us by email or WhatsApp.

2. Personal data we may collect

We may collect personal information when you contact us, request information, make a reservation, communicate with us through WhatsApp, email, Facebook, Instagram, or interact with our website.

The personal data we may collect includes:

Full name
Email address
Phone number or WhatsApp number
Country or place of origin
Travel dates
Pickup and drop-off locations
Number of passengers
Service or route requested
Messages or special requests sent by the user
Payment or booking information, when applicable
Technical browsing data, such as IP address, device type, browser, pages visited, time spent on the website, and approximate location

We only collect the information necessary to respond to inquiries, manage reservations, provide our services, improve our website, and communicate with our clients.

3. How we collect personal data

We may collect personal data through:

Contact forms on our website
Reservation or inquiry forms
Email communications
WhatsApp messages
Phone calls
Facebook or Instagram messages
Google Analytics
Google Maps
Cookies and similar technologies

4. Purpose of data processing

We may use your personal data for the following purposes:

To respond to inquiries and information requests
To manage reservations and transportation services
To coordinate pickup times, routes, passenger details, and travel logistics
To communicate with you before, during, or after the service
To provide customer support
To send confirmations, updates, or important service information
To improve our website, services, and customer experience
To analyze website traffic and user behavior through Google Analytics
To display location or route information through Google Maps
To comply with legal, tax, administrative, or security obligations
To prevent fraud, misuse, or unauthorized use of our services

We do not sell your personal data.

5. Legal basis for processing personal data

Depending on the situation, we may process your personal data based on:

Your consent, for example when you send us a message, accept cookies, or contact us through WhatsApp
The need to provide a requested service or manage a reservation
Compliance with legal obligations
Our legitimate interest in responding to clients, improving our services, ensuring website security, and managing our business operations

6. Use of WhatsApp

Our website may include a WhatsApp contact button.

When you click on the WhatsApp button, you will be redirected to WhatsApp, a platform operated by Meta. Any information you send through WhatsApp is also subject to WhatsApp’s own privacy policy and terms of use.

We use WhatsApp to respond to inquiries, provide information, coordinate reservations, and communicate with clients regarding our services.

7. Use of Google Analytics

This website may use Google Analytics to understand how visitors use our website and to improve the user experience.

Google Analytics may collect technical and statistical information such as:

Pages visited
Time spent on the website
Device and browser used
Approximate location
Traffic source
User interactions with the website

This information is used for statistical and analytical purposes. Google may process this information according to its own privacy policies.

Where required, Google Analytics cookies will only be activated after the user has given consent through the cookie banner.

8. Use of Google Maps

This website may use Google Maps to display our location, routes, or relevant geographic information.

When you interact with Google Maps, Google may collect technical data and location-related information according to its own privacy policy.

If you prefer, you may contact us directly by email or WhatsApp instead of using the embedded map.

9. Social media

Our website may contain links to our Facebook and Instagram pages.

If you click on those links or interact with us through social media, your data may also be processed by the corresponding platform, such as Meta. We recommend reviewing the privacy policies of Facebook and Instagram before using those platforms.

10. Cookies

This website may use cookies and similar technologies to ensure proper website functionality, analyze traffic, improve user experience, and display external content such as Google Maps.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or third-party cookies, may require your consent.

You can accept, reject, or configure cookies through the cookie banner available on the website.

For more information, please read our Cookie Policy.

11. Data sharing with third parties

We may share personal data only when necessary for the operation of our services, for example with:

Website hosting providers
Email service providers
Analytics tools such as Google Analytics
Map services such as Google Maps
Communication platforms such as WhatsApp, Facebook, or Instagram
Payment or booking service providers, when applicable
Authorities or public institutions, when legally required

We do not sell, rent, or trade your personal data to third parties.

12. International data transfers

Because some of the tools we use are operated by international companies, such as Google and Meta, your personal data may be processed or stored outside Costa Rica.

When this happens, we seek to work with service providers that apply appropriate privacy and security measures.

13. Data retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

In general:

Inquiry and contact information may be kept for the time needed to respond and follow up with the user.
Reservation and service information may be kept for administrative, accounting, tax, or legal purposes.
WhatsApp or email communications may be kept as long as necessary to manage the relationship with the client.
Analytics data may be retained according to the configuration of Google Analytics and applicable cookie settings.

When personal data is no longer necessary, we will delete it or anonymize it where possible.

14. Data security

We take reasonable technical, organizational, and administrative measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

15. User rights

Depending on applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to the processing of your personal data
Request limitation of processing
Withdraw consent, when processing is based on consent
Request information about how your data is being used

To exercise these rights, you may contact us at:

Email: euvangie@hotmail.com
WhatsApp: +506 8817 9398

We may need to verify your identity before processing your request.

16. Children’s privacy

Our services are not specifically directed to children. We do not knowingly collect personal data from minors without the consent of a parent or legal guardian.

If you believe that a minor has provided us with personal data without proper authorization, please contact us so we can review and delete the information if necessary.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

Any changes will be published on this page with the updated date.

18. Contact

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us through:

Email: euvangie@hotmail.com
WhatsApp: +506 8817 9398
Location: Playa Negra, Cahuita, Limón, Costa Rica